1. Who We Are
Ciatel Corp Ltd ("we", "us", "our") is a UK-based technology company providing AI automation services and database intelligence to business clients. We are registered in England and Wales.
We are the data controller for personal data collected through this website (ciatel-corp.com). This means we are responsible for deciding how and why your personal data is processed, in accordance with the UK GDPR and the Data Protection Act 2018.
Our details:
- Company No. 17087489
- ICO Registration Reference: ZC112767 (registered 30 March 2026)
- 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
- Email: info@ciatel-corp.com
- Website: https://ciatel-corp.com
2. What Data We Collect
When you use this website or contact us about our services, we may collect the following personal data:
Data you provide directly (via our contact or enquiry form):
- Full name
- Business email address
- Company name
- Phone number (optional)
- Service of interest (AI Receptionist, AI Agents, Database Assessment)
- Any additional information you choose to provide in the message field
Data collected automatically:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website URL
- Date and time of visit
We do not collect or process any special category data as defined under UK GDPR.
3. How We Use Your Data
- To respond to your enquiry — we use your details to review your request and contact you about our services.
- To deliver our services — we use information you provide to carry out the work agreed with you.
- To comply with legal obligations — we retain records as required by UK tax and accounting law.
- To improve our website — we use aggregated, anonymised technical data to understand how our site is used.
- To prevent fraud and ensure security — we monitor for unusual or malicious activity.
We will never sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Responding to enquiry | Legitimate interests (Art 6(1)(f)) |
| Delivering contracted services | Performance of a contract (Art 6(1)(b)) |
| Legal and tax obligations | Legal obligation (Art 6(1)(c)) |
| Website improvement (anonymised) | Legitimate interests (Art 6(1)(f)) |
| Marketing communications | Consent (Art 6(1)(a)) — we will ask separately |
5. Who We Share Your Data With
We share your data only where necessary to provide our services or comply with the law:
- Resend — our email delivery provider (resend.com). Used to send and receive enquiry emails.
- Supabase — our database infrastructure provider. Used to store enquiry data securely.
- Professional advisers — accountants, lawyers, or auditors where legally required.
- Law enforcement or regulatory bodies — where we are required to do so by law.
We do not share your data with advertising networks, data brokers, or any third party for commercial purposes.
6. International Data Transfers
We are based in the United Kingdom. Some of our service providers are based outside the UK:
- Resend — United States. Transfers are covered by Standard Contractual Clauses (SCCs) approved by the UK ICO.
- Supabase — European Union (AWS eu-west-1). The UK recognises EU adequacy, so no additional safeguards are required.
We will always ensure appropriate safeguards are in place before transferring your data internationally.
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Enquiry form submissions (no contract formed) | 12 months |
| Client project and contract records | 6 years (UK Companies Act / HMRC requirement) |
| Email correspondence | 6 years |
| Website technical/server logs | 13 months maximum |
We review retained data annually and delete it once the retention period expires or it is no longer needed.
8. Your Rights Under UK GDPR
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right of access — request a copy of the personal data we hold about you (Subject Access Request)
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your data where there is no compelling reason for us to keep it
- Right to restrict processing — ask us to limit how we use your data in certain circumstances
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, email us at info@ciatel-corp.com with the subject line "Data Rights Request". We will respond within one calendar month as required by law. There is no charge for making a request.
Right to complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
9. Cookies
This website currently uses only essential cookies required for the site to function. We do not use tracking, advertising, or analytics cookies at this time.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cookie-consent | Stores your cookie preference so we don't ask again | 1 year | Essential |
If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent before setting them.
You can also control cookies through your browser settings. Note that disabling cookies may affect how the site functions.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data, including HTTPS encryption in transit, access controls, secure email with two-factor authentication, and regular access reviews. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, inform affected individuals without undue delay.
11. Children's Privacy
Our services are intended for businesses and adult professionals only. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has submitted data to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, technology, or legal obligations. The "Last updated" date at the top will reflect any changes. For material changes, we will notify active clients directly where possible. We encourage you to review this page periodically.
13. Contact Us and How to Complain
Ciatel Corp Ltd
Company No. 17087489
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Email: info@ciatel-corp.com
Website: https://ciatel-corp.com
We aim to respond to all privacy-related queries within 5 UK business days.
If you are not satisfied with our response, you may contact the ICO at ico.org.uk.